Interlibrary Loan Costs
We provide ILL services to eligible UCSC patrons at no charge.
Overdue Items & Replacement Costs
Items more than one week overdue will be billed for replacement. The minimum replacement cost is $125.00 per volume, up to the actual cost of replacement. Some items cost significantly more. Recalled items not returned within seven days of the recall notice will be billed for replacement. Items recalled that are already overdue may be billed sooner.
Please note that the return of an overdue/billed item does not guarantee a refund of the replacement cost, especially if the item is more than four weeks overdue. If the billed item is more than six months overdue AND/OR the lending library has already replaced the item, the replacement fee is not refundable.
Appealing a Bill
If you believe you have returned an ILL item that is still checked out to you (or if you are being billed for the item), you may initiate a "claims returned" by emailing interlibrary loan staff or by filling out the Billing Appeal Form. You will be informed of the search results.