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Interlibrary Loan

Replacement Fees and Overdue Items

Interlibrary Loan Costs

We provide ILL services to eligible UCSC patrons at no charge.

Overdue Items & Replacement Costs

Items more than one week overdue will be billed for replacement. The minimum replacement cost is $125.00 per volume, up to the actual cost of replacement. Some items cost significantly more. Recalled items not returned within seven days of the recall notice will be also be billed for replacement. Items recalled that are already overdue may be billed sooner.

Please note that the return of an overdue/billed item does not guarantee a refund of the replacement cost, especially if the item is more than four weeks overdue. If the billed item is more than six months overdue AND/OR the lending library has already replaced the item, the replacement fee is not refundable.

Appealing a Bill

Billing Appeal Form

If you believe you have returned an ILL item that is still checked out to you (or if you are being billed for the item), you may initiate a "claims returned" by emailing interlibrary loan staff or by filling out the Billing Appeal Form. You will be informed of the search results.

The following will NOT result in reduced/canceled fees:

  • Failure to note due dates or to renew on time
  • Lack of knowledge of loan regulations
  • Disagreement with library or loan policy
  • Inability to pay overdue fees or other charges
  • Failure to receive overdue or recall notices
  • Unwillingness to take responsibility for materials loaned to a third party
  • Appeals submitted 90 days or longer after the fine was assessed

We are here to help!


Phone: 831-459-2234

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Renew and Manage Your Loans

For items borrowed after June 19, 2019, check My Account in UC Library Search:

UC Library Search


For items borrowed before June 19, 2019 use My ILL Requests:

My ILL Requests