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Billing

Paying your Bill

Pay library fines and fees through MyUCSC or in person at the Cashier's Office.

Student Business Services (the Cashier's Office) charges $22.50 each month for unpaid balances. More information about UCSC eBill/ePay.

Billing Rules

Books:

Courtesy Reminder 3 days before due date email is sent
Overdue Reminder 3, 12, and 24 days after due date
Lost Item Bill 30 days after due date
Overdue Charge None
Billing Fee None

 

Journals:

Courtesy Reminder None
Overdue Reminder 3, 12, and 24 days after due date
Lost Item Bill 30 days after due date
Overdue Charge None
Billing Fee None

 

Reserves:

Courtesy Reminder None
Overdue Reminder 1, 3, 12, and 24 days after due date
Replacement Bill 15 days after due date Replacement Bill is emailed
Overdue Charge $2 per hour or partial hour, up to $75
Billing Fee $20 per item

 

Equipment (laptops, etc.):

Courtesy Reminder None
Overdue Reminder 1, 3, 12, and 24 days after due date
Replacement Bill 15 days after due date Replacement Bill is emailed
Overdue Charge $2 per hour or partial hour, up to $75
Billing Fee $20 per item

 

Media:

Courtesy Reminder 3 days before due date email is sent
Overdue Reminder 3, 12, and 24 days after due date
Replacement Bill 30 days after due date Replacement Bill is emailed
Overdue Charge None
Billing Fee None

 

Media Reserves:

Courtesy Reminder None
Overdue Reminder 1, 3, 12, and 24 days after due date
Replacement Bill 15 days after due date Replacement Bill is emailed
Overdue Charge $2 per hour or partial hour, up to $75
Billing Fee $20 per item

 

Interlibrary Loan items:

Courtesy Reminder Within 1 to 3 days of due date email is sent
Overdue Reminder 1 week after due date
Lost Item Bill 3 weeks after due date Replacement Bill is emailed
Overdue Charge None

 

Video Games & Consoles:

Courtesy Reminder 3 days before due date email is sent
Overdue Reminder 3, 12, and 24 days after due date
Lost Item Bill 7 days after due date Replacement Bill is emailed
Overdue Charge $9 (after 3 days)
Billing Fee None

 

General Billing Information

For regular circulating items

  • A courtesy reminder is emailed 3 days before the due date.
  • A courtesy overdue notice is e-mailed three, 12, and 24 days after the item is overdue.
  • A lost item bill is emailed 30 days after the due date.
  • All borrowers are expected to return or renew items by the due date.
  • All borrowers are subject to fees for material not returned.
  • All borrowers are responsible for all of the items checked out on their library account.

Claims Returned Information

If you believe you returned materials but they are still on your library account, you can request that the Library search for those items.

  • Borrowers are responsible for all materials checked out to them at all times.
  • The library provides the Claims Returned process as a courtesy to library users.
  • Initiating the Claims Returned process does not relieve you of the responsibility for items checked out to you.
  • We will thoroughly search the library three times.
  • If the item is not found you are responsible for paying the lost item fee. 

This process usually takes about two weeks.  If the item is found, it will be checked in and no longer appear on your library account. If the item is not found, it will remain checked out to your account. Please check your account or contact the library to find the status of your Claims Returned item.

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Land Acknowledgement

The land on which we gather is the unceded territory of the Awaswas-speaking Uypi Tribe. The Amah Mutsun Tribal Band, comprised of the descendants of indigenous people taken to missions Santa Cruz and San Juan Bautista during Spanish colonization of the Central Coast, is today working hard to restore traditional stewardship practices on these lands and heal from historical trauma.

The land acknowledgement used at UC Santa Cruz was developed in partnership with the Amah Mutsun Tribal Band Chairman and the Amah Mutsun Relearning Program at the UCSC Arboretum.