Library Guides: Billing : Billing at a Glance

Billing Rules

Books:

Courtesy Reminder	3 days before due date email is sent
Overdue Reminder	3, 12, and 24 days after due date
Lost Item Bill	30 days after due date
Overdue Charge	None
Billing Fee	None

Journals:

Courtesy Reminder	None
Overdue Reminder	3, 12, and 24 days after due date
Lost Item Bill	30 days after due date
Overdue Charge	None
Billing Fee	None

Reserves:

Courtesy Reminder	None
Overdue Reminder	1, 3, 12, and 24 days after due date
Replacement Bill	15 days after due date Replacement Bill is emailed
Overdue Charge	$2 per hour or partial hour, up to $75
Billing Fee	$20 per item

Equipment (laptops, etc.):

Courtesy Reminder	None
Overdue Reminder	1, 3, 12, and 24 days after due date
Replacement Bill	15 days after due date Replacement Bill is emailed
Overdue Charge	$2 per hour or partial hour, up to $75
Billing Fee	$20 per item

Media:

Courtesy Reminder	3 days before due date email is sent
Overdue Reminder	3, 12, and 24 days after due date
Replacement Bill	30 days after due date Replacement Bill is emailed
Overdue Charge	None
Billing Fee	None

Media Reserves:

Courtesy Reminder	None
Overdue Reminder	1, 3, 12, and 24 days after due date
Replacement Bill	15 days after due date Replacement Bill is emailed
Overdue Charge	$2 per hour or partial hour, up to $75
Billing Fee	$20 per item

Interlibrary Loan items:

Courtesy Reminder	Within 1 to 3 days of due date email is sent
Overdue Reminder	1 week after due date
Lost Item Bill	3 weeks after due date Replacement Bill is emailed
Overdue Charge	None
Billing Fee	$20 per item

Video Games & Consoles:

Courtesy Reminder	3 days before due date email is sent
Overdue Reminder	3, 12, and 24 days after due date
Lost Item Bill	7 days after due date Replacement Bill is emailed
Overdue Charge	$9 (after 3 days)
Billing Fee	None

General Billing Information

For regular circulating items

A courtesy reminder is emailed 3 days before the due date.
A courtesy overdue notice is e-mailed three, 12, and 24 days after the item is overdue.
A lost item bill is emailed 30 days after the due date.
All borrowers are expected to return or renew items by the due date.
All borrowers are subject to fees for material not returned.
All borrowers are responsible for all of the items checked out on their library account.

Claims Returned Information

If you believe you returned materials but they are still on your library account, you can request that the Library search for those items.

The library provides the Claims Returned process as a courtesy to library users.
Borrowers are responsible for all materials checked out to them at all times.
Initiating the Claims Returned process does not relieve you of the responsibility for items checked out to you.
We will thoroughly search the library three times.
If the item is not found you are responsible for paying the fees.

This process usually takes about two weeks. If the item is found, it will be checked in and no longer appear on your library account. If the item is not found, it will remain checked out to your account. Please check your account or contact the library to find the status of your Claims Returned item.