Email Us:
billing@library.ucsc.edu

Call Us:
(831)459-4053

In Person | Phone | Email | Chat

• Lost Item Fee:
  • This is the cost of the material for which you have been billed.
  • Once items are returned the lost item fee will be removed from your bill
  • The library does not accept replacement copies purchased by patrons.
• Processing Fee:
  • This is a late fee that is imposed on any item returned past the grace period.
  • This fee is non-refundable.
• Billing Fee:
  • This is a late fee that is imposed when a patron is charged for lost materials. 
  • This fee is non-refundable 

For regular circulating items

• A courtesy reminder is emailed 3 days before the due date
• A courtesy overdue notice is e-mailed 6 days after the item is overdue.
• A lost item bill is emailed 30 days after the due date.
• Statement notices are sent monthly.

Patrons may view the status of their accounts on-line or speak with Circulation staff in person or by phone.

• All categories of library borrowers are expected to return or renew items by the due date.
• All borrowers are subject to fees for material not returned.
• All borrowers who have charges older than 90 days will have their accounts blocked until payment is made in full.
• All borrowers are responsible for all of the items checked out on their library account.

Lost item charges are sent to Student Business Services for Collection.

Student Business Services charges $17.50 each month for unpaid balances.

The library cannot waive late fees imposed by Student Business Services.

Avoid billing complications by:

• Managing your account on-line: review due dates, check for recalled items, renew items
• Contacting Library Circulation staff immediately if you notice discrepancies in your account
• Returning items to the service desk and asking for a receipt
• Reporting lost or stolen cards immediately
• STUDENTS: Keeping your address and email information current via the Student Portal.
• FACULTY/STAFF/COURTESY: Keeping your address and email information current by phone or on-line.

To forward email from your UCSC email account to your preferred email account, go to the ITS Website or ITS Support Center

If you cannot view your account on-line,

• contact Circulation staff and ask for assistance in managing your account.

Staff can renew UCSC owned items for you and alert you to any recalls or charges on your account

• McHenry Library: 831-459-5185
• Science & Engineering Library, 831-459-5300.

If you think you returned materials, which you are being billed for, you can request to have your items "claimed returned" (searched for).

• The library provides the Claim Returned process as a courtesy to library users. 
• Borrowers are responsible for all materials checked out to them at all times
• Initiating the Claim Returned process does not relieve you of the responsibility for items checked out to you.
• We will thoroughly search the library three times
• If the item is not found you are responsible for paying the fees. 

This process usually takes about two weeks.  Please contact the Circulation desk to find out the status of your Claim Return.