The University Library seeks to provide a collection that generations of UCSC community members will be able to access, use, and enjoy. Therefore we must ensure that the items held in the collection remain both available and in good condition. As a result, fees are assessed in cases when items are returned late, damaged, or lost.
If you think you returned materials, which you are being billed for, you can request to have your items "claimed returned".
The library provides the Claim Returned process as a courtesy to library users. Borrowers are responsible for all materials checked out to them at all times and initiating the Claim Returned process does not relieve you of the responsibility for items checked out to you.
We will thoroughly search the library three times before you are held responsible for the replacement of the item. This process usually takes about two weeks. Please contact the Circulation desk to find out the status of your Claim Return.
Avoid billing complications by:
If you cannot view your account on-line, contact Circulation staff and ask for assistance in managing your account. Staff can renew UCSC owned items for you and staff can alert you to any recalls or charges on your account—McHenry Library: 831-459-5185; Science & Engineering Library, 831-459-5300.
For regular circulating items, courtesy reminders are emailed 3 days before an item is due. A courtesy overdue e-mail is sent 6 days after the item is overdue. A replacement bill is emailed when the item is 45 days overdue.
Charges not paid after 90 days are sent to Student Business Services for Collection
Student business services charges $12.50 each month for unpaid balances. The libraries cannot waive late fees imposed by student business services.