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Billing

Paying your Bill

Pay library charges through MyUCSC or in person at the SBS Financial Service Center. All Library charges are handled by the SBS Financial Service Center, whether you are a student, employee, or non-affiliate.

More information about UCSC eBill/ePay is available here.

If you have charges for Interlibrary Loan items lent by other UC Libraries, please contact the owning library about payment. Contact information for other UC Libraries is provided on the Detailed Billing Policies page.

Billing Information

Books:

Courtesy Reminder 3 days before due date email is sent
Overdue Reminder 3, 12, and 24 days after due date
Lost Item Bill 30 days after due date
Overdue Charge None
Billing Fee None

 

Journals:

Courtesy Reminder None
Overdue Reminder 3, 12, and 24 days after due date
Lost Item Bill 30 days after due date
Overdue Charge None
Billing Fee None

 

Reserves:

Courtesy Reminder None
Overdue Reminder 1, 3, 12, and 24 days after due date
Replacement Bill 15 days after due date Replacement Bill is emailed
Overdue Charge $2 per hour or partial hour, up to $75
Billing Fee None

 

Equipment (laptops, etc.):

Courtesy Reminder None
Overdue Reminder 1, 3, 12, and 24 days after due date
Replacement Bill 15 days after due date Replacement Bill is emailed
Overdue Charge $2 per hour or partial hour, up to $75
Billing Fee None

 

Media:

Courtesy Reminder 3 days before due date email is sent
Overdue Reminder 3, 12, and 24 days after due date
Replacement Bill 30 days after due date Replacement Bill is emailed
Overdue Charge None
Billing Fee None

 

Media Reserves:

Courtesy Reminder None
Overdue Reminder 1, 3, 12, and 24 days after due date
Replacement Bill 15 days after due date Replacement Bill is emailed
Overdue Charge $2 per hour or partial hour, up to $75
Billing Fee None

 

Interlibrary Loan items:

Courtesy Reminder* Within 1 to 3 days of due date email is sent
Overdue Reminder 1 week after due date
Lost Item Bill 3 weeks after due date Replacement Bill is emailed
Overdue Charge None

*Because lending libraries have a variety of practices around sending notices and billing, your best option is to email ill@ucsc.edu if you have any questions about items checked out to you.

Video Games & Consoles:

Courtesy Reminder 3 days before due date email is sent
Overdue Reminder 3, 12, and 24 days after due date
Lost Item Bill 7 days after due date Replacement Bill is emailed
Overdue Charge $9 (after 3 days)
Billing Fee None

 

Blocked Accounts

Undergraduates/Community Users/Friends

  • A maximum of $24.00 in charges is allowed. Accounts with more than $24.00 are automatically blocked and business with the library is suspended.

Faculty/Staff/Graduates

  • A maximum of $49.00 in charges is allowed. Accounts with more than $49.00 are automatically blocked and business with the library is suspended.

Billing Cycle

This billing policy applies to all borrowers.

Regular items (not recalled)

  • 3 days before an item is due, courtesy notice is emailed
  • 3, 12, and 24 days after the due date, an overdue notice is emailed
  • 30 days after the due date, lost item bill is emailed (minimum of $60.00)

Recalled items

  • The due date is changed to 2 weeks from the recall date.
  • An email is sent to the patron informing them of the new due date.
  • After 2 weeks, if not returned, the patrons' account will be blocked until the item is returned.
  • Anyone, regardless of status, can have a book recalled.

Journal, Reference, and Library Use Only

  • Same billing cycle as regular books.

Reserves, Equipment and Protect Collection

  • $2.00 each hour or partial hour.
  • The maximum overdue fee per item is $75.00.
  • After 15 days, Reserve items will be considered lost. The borrower will be billed for the cost of replacing the item and a nonrefundable billing fee.​
  • Fines accrue even while the library is closed.

There are no exceptions:  Reserve items are unique and failure to return them infringes on the right of access to other library patrons. These fees are non-negotiable.

Interlibrary Loans

  • A courtesy reminder and/or overdue notice may be sent within 1 to 2 weeks of the due date, depending on the practices of the lending library.
  • 4 weeks after the due date, the item is billed.
  • Because lending libraries have a variety of practices around sending notices and billing, your best option is to email ill@ucsc.edu if you have any questions about items checked out to you.

Lost Item Charges

Current charges for lost material:

  • $125 up to actual cost – Books (N, Q, R, T call numbers)
  • $60 up to actual cost – Books (other call numbers) and video games
  • $125 up to the actual cost incurred from lending institution – Interlibrary Loan books
  • $70 – Unbound periodicals
  • $139 – Bound periodicals
  • $234 (or list price) – Videos & DVDs
  • $12 – Slides
  • Actual cost  - Video Game Equipment and other Electronics

Refunds of lost item charges

  • Lost item charges for items returned more than 6 months after their due date will not automatically be refunded. Please contact billing@library.ucsc.edu to alert Billing staff that items have been returned.
  • Lost item charges for items returned more than a year after their due date will not be refunded.

Charges from other UC Libraries

Charges associated with UC Interlibrary Loan items are assessed by the owning campus. UC Santa Cruz Library users need to contact the owning campus of the billed item for payment instructions. Charges from other UC campuses may result in blocks to borrowing privileges.

 

UC Campus Library

Contact

UC Berkeley

privdesk@library.berkeley.edu

UC Davis librarybilling@ucdavis.edu

UC Irvine

circadm@uci.edu

UCLA

yrl-circ@library.ucla.edu

UC Merced library@ucmerced.edu
UC Riverside library-billing@ucr.edu

UC San Diego

LibraryBilling@ucsd.edu

UC San Francisco

librarycirchelp@ucsf.edu

UC Santa Barbara

library-library.billing@ucsb.edu